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IT Support

We are committed to providing the highest quality support with our award winning First Contact Resolution methodology.  No matter your Technology requirements we can support your business’s evolving needs.

Tailored to your unique business needs

Whether you need additional expertise or want to completely outsource your IT,

we can offer tailor-made solutions which suit your business.

Our IT support service is flexible enough to integrate into any business, whether you

require solutions or support for email, data backup, hardware supply or a comprehensive solution designed to cater for every aspect of your business’s IT, we can provide an in-depth service tailored to your unique business needs.

We are renowned for our customer-focused attitude and can implement new ideas and strategies into our service to provide the most relevant and efficient IT solutions for your business. 

The service delivers the peace of mind that the IT infrastructure is reliable and maintained. SRD Technology UK provide highly skilled multi-vendor certified engineers and the following service elements to take away the pain of managing any on site IT infrastructure.

IT Support Features

Complete IT Support for your entire estate
Monday to Friday 8:30AM – 6:30PM, 8:00am- 8:00pm or 24/7 365.

Options include:

 

Unlimited Remote Support

Unlimited Telephone Support

Managed Business Grade Antivirus Protection

Managed Windows / Software Patching & Reporting

Remote Management & Monitoring of all endpoint devices & Reporting

Single Click Remote Assist to End Users

Detailed Estate Reporting

Fixed SLA’s for All Devices

3RD Party Vendor Management

Quarterly Account Management Review

Machine Build Service (Machines built and sent to site configured ready to use)

New User / Leaver Process Management

Full Asset Management

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Network Infrastructure
Support & Management 

Full management & support of your local area network and security

Unlimited Remote Support

Unlimited Telephone Support

Remote Management & Monitoring of all Networking devices including Firewall, Switches, WiFi AP’s

Detailed Estate Reporting

Fixed SLA’s for All Devices

Unlimited Adds Moves and Changes

All our staff are UK based and our support team are all accredited with multi-vendor certifications / qualifications. SRD Technology UK support is available via telephone and email. We can work remotely to fix any issues. We respond to issues quickly (typically within 30 minutes) and have a first fix attitude.