Due to our expansion, we are seeking a highly motivated, self-sufficient and technically minded technical support analyst to join our growing Taunton office. Providing 1st  line IT support as part of our Service Desk Team. 

​

Key responsibilities:

​

• being the first point of contact for customers seeking technical assistance over the phone or email;

• qualifying and documenting the problems raised by customers in to service tickets;

• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software

• Provide remote and telephone support for client networks and applications.

​

​Industry Knowledge & Expertise:

​

• Experience in a similar role is a must

• Good knowledge of Windows Desktop Support and Microsoft Office 365 management and administration

​

You will have demonstrable experience of working with the following technologies:

​

• Office 365 Administration & support

• General IT Administration and Support of both Desktop and Servers across Windows & Mac OSX operating systems

• LAN, Wireless Network Skills

• Working with service desk tools and the ability to raise and manage tickets

​

Essential Skills / Experience:

​

• Excellent organisation and prioritisation skills that can adapt to changing priorities

• Astute problems solving skills – with the ability to analyse data to reach conclusions

• A confident telephone manner and excellent written and verbal communication skills

• Well organised and methodical approach to work – most importantly seeing tasks and projects through to completion

• Ability to remain calm under pressure during challenging times

• Ability to develop and maintain strong customer relationships

• Exceptional customer service skills including experience of dealing with diverse customer groups.

• Ability to take a problem outside of their knowledge and aim to resolve or draw on resource to ensure resolution

​

Benefits:

​

As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

​

• Relaxed, environment, where we value pushing our team forward.

• Career development and training plans for all team members

• 21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25

• Free car parking

• Contributory pension scheme

• Work wear included

• Team challenges and prizes

• Regular company social activities

​

We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.

​