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SRD TECHNOLOGY UK CAREERS

1st Line Technical Support Analyst
Taunton

Due to our expansion, we are seeking a highly motivated, self-sufficient and technically minded technical support analyst to join our growing Taunton office. Providing 1st  line IT support as part of our Service Desk Team. 

Key responsibilities:

  • being the first point of contact for customers seeking technical assistance over the phone or email;

  • qualifying and documenting the problems raised by customers in to service tickets;

  • Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software

  • Provide remote and telephone support for client networks and applications.

​Industry Knowledge & Expertise:

  • Experience in a similar role is a must

  • Good knowledge of Windows Desktop Support and Microsoft Office 365 management and administration

You will have demonstrable experience of working with the following technologies:

  • Office 365 Administration & support

  • General IT Administration and Support of both Desktop and Servers across Windows & Mac OSX operating systems

  • LAN, Wireless Network Skills

  • Working with service desk tools and the ability to raise and manage tickets

Essential Skills / Experience:

  • Excellent organisation and prioritisation skills that can adapt to changing priorities

  • Astute problems solving skills – with the ability to analyse data to reach conclusions

  • A confident telephone manner and excellent written and verbal communication skills

  • Well organised and methodical approach to work – most importantly seeing tasks and projects through to completion

  • Ability to remain calm under pressure during challenging times

  • Ability to develop and maintain strong customer relationships

  • Exceptional customer service skills including experience of dealing with diverse customer groups.

  • Ability to take a problem outside of their knowledge and aim to resolve or draw on resource to ensure resolution

Benefits:

As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

  • Relaxed, environment, where we value pushing our team forward.

  • Career development and training plans for all team members

  • 21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25

  • Free car parking

  • Contributory pension scheme

  • Work wear included

  • Team challenges and prizes

  • Regular company social activities

We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.

New Business Development Executive

We are looking to grow our B2B sales team. We are looking for a highly motivated, self-sufficient and experienced Sales Professional. Experience in selling IT solutions & managed services to businesses with a background in cloud based IT solutions including Office 365, managed connectivity solutions and professional services would be desirable but the ability to open opportunities to new prospects and manage a sales pipeline successfully is a must.

 

With a proven track record in sales, the right individual will be able to demonstrate their ability to seek out new opportunities through their own imitative and lead generation sources, such as business networking, telesales, and any other means they feel successful to maintain a ongoing sales pipeline.

 

Key Responsibilities

:

  • Nurture and grow their own client base.

  • Present and explain a range of IT service and management solutions

  • Develop progressive relationships with a broad range of clients from contract implementation to maintenance

  • Achieving monthly revenue and KPI targets

  • Effectively use CRM system to source and generate own client pipeline

The individual must have the ability to work on their own and with strong communication skills within a team.

 

Essential Skills / Experience:

  • Sales and lead generation experience

  • Excellent telephony and general communication skills

  • Enthusiastic and have the ability to generate their own work

  • Confident and organised

  • Solutions knowledge and basic IT understanding an advantage but not essential.

  • Willingness to attend networking events to represent SRD in a professional capacity.

Benefits:

As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

  • Uncapped commission scheme

  • Relaxed, environment, where we value pushing our team forward.

  • Career development and training plans for all team members

  • 21 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25

  • Contributory pension scheme

  • Travel Allowances

  • Team challenges and prizes

  • Regular company social activities

We recognise that career development is important to our staff, we offer staff ongoing training and opportunities for skill development; this is monitored and coordinated through 6 monthly staff appraisals. There is also scope for career progression within the team.

 

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